Refund and Returns Policy

Return & Refund Policy

At BaseCore, we strive to deliver high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be processed.

1. Eligibility for Returns

You may be eligible for a return or replacement if:

  • The product is defective or damaged on arrival
  • The product received is incorrect or incomplete
  • The product has a manufacturing defect

Return requests must be initiated within 7 days of delivery unless otherwise stated on the selling platform.

2. Items Not Eligible for Return

Returns will not be accepted if:

  • The product has been used, damaged, or altered by the customer
  • Damage is caused by misuse, water exposure, or physical impact
  • Packaging, accessories, or manuals are missing
  • The return request is raised after the eligible return period
  • The issue falls under normal wear and tear

3. Return Process

To request a return:

  1. Contact customer support or initiate the return via the platform where the purchase was made
  2. Provide order details, images/videos of the issue, and a brief description
  3. Once approved, return instructions will be shared
  4. Product inspection will be conducted upon receipt

4. Replacement Policy

  • Eligible products may be replaced with the same model
  • Replacement is subject to stock availability
  • If replacement is unavailable, a refund will be processed

5. Refund Policy

  • Refunds are initiated after the returned product passes quality inspection
  • Refunds are processed to the original payment method
  • Processing time: 5–10 business days (may vary by bank or platform)

6. Platform-Specific Purchases

If you purchased BaseCore products through Amazon, Flipkart, or other marketplaces, the return and refund process will be governed by the respective platform’s policies.
BaseCore will fully comply with platform guidelines.

7. Warranty-Related Issues

  • Warranty claims are not covered under return/refund unless stated otherwise
  • Warranty service includes repair or replacement as per warranty terms
  • Proof of purchase is mandatory

8. Cancellation Policy

  • Orders can only be cancelled before shipment
  • Once shipped, cancellation requests will not be accepted

9. Damaged or Tampered Package

If you receive a damaged or tampered package:

  • Do not accept the delivery
  • Report the issue immediately to customer support or the delivery platform

10. Contact Us

For return, replacement, or refund queries, contact us:

Email: rajeevsingh@basecore-lifestyle.com
Website: +91 8178227759

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